In order to make a return, please refer to our Return Policy below to ensure that your return meets the criteria stated. Next, complete this Return Form and include it in the box with the items you are returning. Once your package is received please allow 10 business days for return processing. When your return is processed you will either be called or emailed a notification.
*If you believe you have received DEFECTIVE merchandise or were shipped incorrect merchandise, you must contact our store within 3 days of receipt - 919-858-5884.
Return Policy for ONLINE:
Free shipping over $50. We accept clothing returns postmarked within 14 days of the delivery date with free return shipping. Refunds are issued to your original payment method or in the form of online credit for purchases made online, see below for information on purchases made in store. Refunds cannot be returned to alternate cards or different forms of payment. Returns must be received in new condition: unworn, unwashed, and with original tags attached. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal. Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. If received damaged, shoes will be shipped back and subject to additional shipping costs. Final sale items cannot be returned, refunded or exchanged. Lingerie can not be returned, refunded, or exchanged. Gift certificates cannot be returned or refunded. Original shipping is non-refundable. Please note your tracking number from your label. If you have received a damaged product or the wrong product please call us so we can resolve any issues as soon as possible – 1-877-792-4437 **STORE CREDIT WILL BE ISSUED FOR ALL RETURNS OF IN STORE PURCHASES**
Return Policy for Personalized and Monogrammed Gifts:
All personalized and monogrammed products from Swagger are final sale due to the personalized nature of monogrammed gifts. That is why you are asked to enter your initials and then to confirm your last name initial. Please make sure to read all dimension and size information. If you believe we have made a mistake, please contact us to review your order details. If we made a mistake on your order, we will get you a replacement! Contact us with your order number so we can help get the replacement expedited. Please note that we cannot replace an item for FREE unless the mistake was made by our staff. For example, if you placed your order but misspelled a name or chose the wrong font or thread color, we will not replace the item for free. Or if the item doesn’t fit or isn’t the size you expected, but the dimensions are listed we will not replace the item for free. However, be assured if the fault was ours we will replace the item for free as soon as possible! Please contact us within 3 days of receipt.
Return Policy for IN STORE:
We will gladly return items for store credit within 30 days from date of purchase. Refunds in the form of original payment will NOT be issued for in store purchases.