FAQ -Frequently Asked Questions
Return Policy for ONLINE:
We accept returns to the original form of payment within 14 calendar days in which you received your order. Refunds are issued to your original payment method or in the form of an online credit. Customers are responsible for the shipping and handling of the returned item(s) via the most economical shipping method of choice. Please note the tracking number from the label.
Original and return shipping fees and non-refundable.
In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria stated. Next, complete this Return Form and include it in the box with the items you are returning. Once your package is received please allow 10 business days for return processing. When your return is processed you will either be called or emailed a notification.
Can I Return My Online Purchase to a Swagger Store?
If you purchased an item or items online that you would like to return to a Swagger store, we will gladly refund, exchange, or issue a store credit for your unwanted item(s).
Return Policy for Personalized and Monogrammed Gifts:
All personalized and monogrammed products from Swagger are final sale due to the personalized nature of monogrammed gifts. If you believe we have made a mistake, please contact us at email@example.com to review your order details.
Return Policy for IN STORE:
We will gladly return items for store credit within 14 days from date of purchase. Refunds in the form of original payment will NOT be issued for in store purchases.
What if I have been sent the wrong item?
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you must be called in within 3 days of receipt - NO EXCEPTIONS. Please contact us if you believe this has happened with your shipment.
What if I receive a damaged item?
If you believe you have received defective merchandise or were shipped incorrect items, please contact us within 3 days of receiving merchandise or items cannot be returned.
For questions, please email us at firstname.lastname@example.org
Who can I call if I have a question about my order?
For questions regarding your order please email us at email@example.com. We are happy to assist you with any questions.
Can I phone in my order?
Yes. Call us Monday-Friday, 10AM to 6PM Eastern Time, (919) 858-5884 and we will assist you with your order.
When will my credit card be charged?
Credit cards are billed when you place your order. For best service, please include a daytime telephone number in case there are questions pertaining to your order.
Do you take Checks or Money Orders?
Orders placed online can be paid only with a credit card, We accept Visa, Mastercard and American Express.
Do I have to pay sales tax?
Only orders shipping to addresses within North Carolina are charged sales tax.
Can I change my order after I submit it?
We process orders quickly. If you need to make a change, please call us at 919-916-5815 as soon as possible. Every effort will be made to accommodate your request, but can not guarantee it.
When will my order ship?
We ship all orders Monday - Friday, within the same day or within 24 hours. Orders placed after 1:00PM Eastern Time Friday, on weekends, or on holidays will ship on the next business day.
How will you ship my order?
We ship USPS to destinations in the continental USA, and via UPS AIR to Hawaii and Alaska. Orders shipping to APO/FPO military addresses ship via the Postal Service.
Can I have my order sent to more than one address?
Yes. However, Free shipping on orders over $75 is to one address.
Can I send an order to a country other than the United States?
Currently, we only ship to the 50 United States and APO/FPO addresses.
Is gift wrap available?
Giftwrap is available on some items. You may add gift wrap on the item when ordering if it is available. If you so choose, your item will be wrapped in our signature zebra paper.
Is my credit card transaction secure?
Your credit card transactions are secure. All online orders are sent through a secure server using the latest SSL technology to encrypt the information being transmitted. Additionally, your credit card number is passed directly through Authorize.net using the most sophisticated online security available. We do not see nor do we store your credit card number on our site.
Do you disclose any personal information to outside parties?
We will not disclose any personally identifiable information to any third party unless required by law to do so.
Do you send information via e-mail?
We send you an order confirmation and shipping confirmation via email automatically. You can also sign up to receive special discounts and promotional offers from us by email. You can always request to be removed from this list.